Shipping & Delivery
Where do you ship to?
We currently ship to Singapore and Malaysia.
How much is the shipping fee?
Your shipping fee will be auto-calculated at checkout.
West Malaysia | RM |
< 3kg | 7 |
3 - 6kg | 9 |
6 - 10kg | 13 |
> 10kg | 21 |
East Malaysia | RM |
< 3kg | 15 |
3 - 6kg | 41 |
6 - 10kg | 80 |
> 10kg | 171 |
When will my order be shipped?
Upon order confirmation, your order will be shipped within 1-2 working days. You will receive an email with a link to your tracking information once your parcel has been shipped from our warehouse.
Area | Est. Delivery Time |
Klang Valley | 1 - 3 days |
West Malaysia (outside of Klang Valley) |
3 - 5 days |
East Malaysia | 3 weeks |
How will my order be shipped?
Your order will be shipped from our warehouse upon order confirmation. Our Delivery Partner will attempt to contact you to confirm delivery.
How can I track my order shipment?
To track an order, click on the tracking link in your shipping confirmation email and enter your tracking number (found in the same email) when prompted.
I did not receive my order / I have missing items from my order
If you encounter any discrepancies in your order, please reach out to our customer support team at support@trustana.com with your Name, Order ID and issue faced within 3 days from your delivery date. We will do our best to assist you in resolving the matter.
Still have questions or need additional help? Contact us via email.