Shipping & Delivery

Where do you ship to?

We currently ship to Singapore and Malaysia.

 

How much is the shipping fee?

Your shipping fee will be auto-calculated at checkout.

West Malaysia	RM
< 3kg	7
3 - 6kg	9
6 - 10kg	13
> 10kg	21
East Malaysia	RM
< 3kg	15
3 - 6kg	41
6 - 10kg	80
> 10kg	171

 

When will my order be shipped?

Upon order confirmation, your order will be shipped within 1-2 working days. You will receive an email with a link to your tracking information once your parcel has been shipped from our warehouse.

Area	Est. Delivery Time
Klang Valley	1 - 3 days
West Malaysia (outside of Klang Valley)	3 - 5 days
East Malaysia	3 weeks

 

 

How will my order be shipped?

Your order will be shipped from our warehouse upon order confirmation. Our Delivery Partner will attempt to contact you to confirm delivery.

 

How can I track my order shipment?

To track an order, click on the tracking link in your shipping confirmation email and enter your tracking number (found in the same email) when prompted.

 

I did not receive my order / I have missing items from my order

If you encounter any discrepancies in your order, please reach out to our customer support team at support@trustana.com with your Name, Order ID and issue faced within 3 days from your delivery date. We will do our best to assist you in resolving the matter. 

 

Still have questions or need additional help? Contact us via email.